Our Policies

Our POLICIES

We are dedicated to providing a safe and supportive space for the community to be creative. In order to facilitate this for everyone who is a visitor, student or teacher the following policies apply. Whether in our studio space or engaging with our brand online.

Enrolment & Booking Policy

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1. Purpose

This policy outlines the terms and conditions for enrolling and booking into classes, workshops, and programs delivered by Artz Academy.

2. Booking Process

• All participants must book into classes prior to attendance.
• Bookings can be made via:
  • Eventbrite, or
  • Direct enrolment for term-based programs
• Places are not guaranteed without a confirmed booking.

3. Confirmation of Enrolment

• An enrolment is confirmed only when:
  • Full payment has been received, and
  • A confirmation email or ticket has been issued
• Participants must retain proof of booking.

4. Class Capacity

• Class sizes are limited to ensure quality instruction and safety.
• Artz Academy reserves the right to:
  • Refuse enrolment once capacity is reached
  • Cancel or reschedule classes where minimum numbers are not met

5. Age Requirements

• Each class is designed for specific age groups.
• Participants must meet the stated age requirements at the time of booking.
• Artz Academy reserves the right to refuse attendance if age requirements are not met.

6. Term Enrolments and Casual Attendance

• Term Enrolments:
  • Provide a secured place for the full duration of the program
  • Require commitment for the full term
• Casual Bookings:
  • Available where specified
  • Subject to availability and may not be offered in all classes

7. Transfers and Changes

• Bookings are not transferable to another participant without prior written approval.
• Requests to change sessions must be submitted in advance and are subject to availability.
• Artz Academy is not obligated to accommodate changes.

8. Waitlists

• Where classes are fully booked, a waitlist may be offered.
• Waitlisted participants will be contacted if a place becomes available.
• Places offered via waitlist must be confirmed within the specified timeframe.

9. Attendance and Arrival

• Participants are expected to arrive on time.
• Late arrivals may result in missed instruction and will not be extended beyond scheduled class times.
• For participants under 18 years:
  • A parent or authorised guardian may be required to sign participants in and out.

10. Refusal of Enrolment

Artz Academy reserves the right to refuse or cancel an enrolment where:

• Information provided is incomplete or inaccurate
• The participant does not meet age or program requirements
• The enrolment is deemed unsuitable for the class environment

11. Policy Acknowledgement

By completing a booking, participants (or their parent/guardian) acknowledge and agree to comply with this Enrolment and Booking Policy.

Payment, Refund & Cancellation Policy

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1. Purpose

This policy outlines the terms relating to payments, refunds, cancellations, and class changes for all Artz Academy classes, workshops, and programs.

2. Payment Terms

• All classes must be paid in full at the time of booking unless otherwise agreed in writing.
• Bookings are not confirmed until payment has been received.
• Artz Academy reserves the right to deny entry to participants with unpaid bookings.

3. Pricing

• Pricing is listed per class, workshop, or term and is subject to change.
• Any promotional or introductory pricing is limited to the stated offer period and conditions.

4. Refund Policy

General Refunds

• Refunds are not provided for change of mind.
• Refunds may be provided where required under Australian Consumer Law, including where:
  • A service is not delivered as advertised
  • A class is cancelled by Artz Academy and no suitable alternative is offered

Participant Cancellations

• Cancellations made more than 48 hours prior to the class may be eligible for:
  • A class credit, or
  • Transfer to another session (subject to availability)
• Cancellations made within 48 hours of the class are not eligible for refund or credit

Term Enrolments

• Term enrolments are non-refundable once the term has commenced.
• Missed classes within a term are not refundable or transferable unless exceptional circumstances apply.

5. Credits and Transfers

• Approved credits must be used within 3 months unless otherwise stated.
• Credits are not redeemable for cash.
• Transfers between sessions are subject to availability and must be requested in advance.

6. Missed Classes

• Missed classes are not refundable.
• Make-up sessions are not guaranteed and are offered at the discretion of Artz Academy.

7. Studio Cancellations

Artz Academy reserves the right to cancel or reschedule classes due to:

• Insufficient enrolments
• Instructor illness or emergency
• Venue issues or unforeseen circumstances

Where this occurs, participants will be offered:

• A transfer to another session, or
• A credit, or
• A refund where no suitable alternative is available

8. Late Arrivals and Early Departures

• Late arrivals may miss important instruction time.
• Classes will not be extended to accommodate late arrivals.
• No refunds or credits are provided for late arrival or early departure.

9. Exceptional Circumstances

• Requests for refunds or credits outside this policy may be considered in exceptional circumstances (for example medical emergencies) and must be supported by appropriate documentation.
• Decisions are made at the discretion of Artz Academy.

10. Payment Disputes

• Any payment disputes must be raised in writing within 7 days of the transaction.
• Artz Academy will review and respond within a reasonable timeframe.

11. Policy Acknowledgement

By making a booking, participants or their parent or guardian acknowledge and agree to this Payment, Refund and Cancellation Policy.

Health & Safety (WHS) Policy

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1. Purpose

This policy outlines Artz Academy’s commitment to providing a safe and healthy environment for all participants, staff, volunteers, and visitors, in accordance with Work Health and Safety legislation applicable in Queensland.

2. Duty of Care

• Artz Academy has a duty to take reasonable steps to ensure the health and safety of all persons attending classes and activities.
• All participants, staff, and visitors are expected to take reasonable care for their own safety and the safety of others.

3. Safe Use of Materials and Equipment

• All art materials and tools must be used in accordance with instructor guidance.
• Participants must not misuse equipment or engage in unsafe behaviour.
• Age-appropriate materials and tools will be provided for each class.
• Any hazardous materials will be clearly identified and supervised.

4. Participant Responsibilities

• Follow all safety instructions provided by instructors.
• Use equipment and materials responsibly.
• Report any unsafe conditions, hazards, or incidents immediately.
• Respect shared spaces to maintain a safe environment.

5. Medical Information and Allergies

• Participants or their parent or guardian must disclose any relevant medical conditions, allergies, or additional support needs prior to attending.
• Artz Academy will take reasonable steps to accommodate disclosed needs where possible.
• Participants must bring any required personal medication.

6. First Aid and Emergency Response

• A basic first aid kit will be available on site.
• In the event of an incident or injury, appropriate first aid will be administered.
• Emergency services will be contacted where required.
• Parents or guardians will be notified of any incidents involving minors.

7. Incident Reporting

• All incidents, injuries, or near misses must be reported to the instructor immediately.
• Incidents will be recorded and managed in accordance with WHS requirements.
• Serious incidents will be escalated as required under Queensland legislation.

8. Supervision

• All classes are supervised by a qualified instructor.
• Participants must remain within designated studio areas during sessions.
• Children must not leave the premises without appropriate supervision or sign-out procedures.

9. Studio Environment and Housekeeping

• Workspaces must be kept clean and free from hazards.
• Spills and waste materials must be cleaned promptly.
• Equipment must be stored safely after use.
• Walkways and exits must remain clear at all times.

10. Emergency Procedures

• Participants will be made aware of emergency exits and procedures where required.
• In the event of an emergency, all instructions from staff must be followed.
• Evacuation procedures will be implemented if necessary.

11. Illness and Infectious Conditions

• Participants who are unwell should not attend classes.
• Artz Academy reserves the right to refuse attendance where a participant poses a health risk to others.
• Reasonable hygiene practices must be followed by all participants.

12. Policy Acknowledgement

By attending classes at Artz Academy, participants or their parent or guardian acknowledge and agree to comply with this Health and Safety (WHS) Policy.

Materials & Property Policy

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1. Purpose

This policy outlines the use, care, and responsibility for materials, equipment, and personal property within Artz Academy classes and programs.

2. Materials Provided

• All standard materials required for each class are provided unless otherwise stated.
• Materials are selected to suit the age group and skill level of participants.
• Artz Academy reserves the right to substitute materials where necessary.

3. Use of Materials and Equipment

• Materials and equipment must be used as instructed by the facilitator.
• Participants must not misuse, damage, or remove materials from the studio without permission.
• Shared resources must be used respectfully and fairly.

4. Personal Materials

• Participants may bring their own materials where appropriate.
• Personal items are brought at the participant’s own risk.
• Artz Academy is not responsible for loss, theft, or damage to personal belongings.

5. Artwork Ownership

• All artwork created during sessions remains the property of the participant.
• Participants are encouraged to take their artwork home at the end of each session unless otherwise arranged.

6. Storage of Artwork

• Limited short-term storage may be available for unfinished work.
• Artwork left at the studio must be clearly labelled.
• Artz Academy is not responsible for loss or damage to stored artwork.
• Uncollected artwork may be disposed of after a reasonable period.

7. Damage to Property

• Participants are expected to take reasonable care when using studio materials, equipment, and facilities.
• Any damage caused through misuse or negligence may result in a requirement to cover repair or replacement costs.

8. Studio Property

• All studio equipment, furniture, and resources remain the property of Artz Academy.
• Items must not be removed from the premises without permission.
• Participants must follow all instructions relating to the safe use and handling of studio property.

9. Clean-Up Responsibilities

• Participants are expected to assist with basic clean-up at the end of each session.
• Workspaces should be left in a clean and safe condition.
• Materials and equipment must be returned to their designated storage areas.

10. Policy Acknowledgement

By attending classes at Artz Academy, participants or their parent or guardian acknowledge and agree to comply with this Materials and Property Policy.

Photography & Media Consent Policy

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1. Purpose

This policy outlines how Artz Academy collects, uses, and manages photographic and video content of participants for promotional, educational, and operational purposes, in accordance with Australian privacy requirements.

2. Collection of Images and Media

• Artz Academy may take photographs and video recordings during classes, workshops, and events.
• Media may include images of participants, their artwork, and the studio environment.
• Media is collected for documentation, promotional, and educational use.

3. Use of Media

• Images and videos may be used for:
  • Social media platforms
  • Website content
  • Marketing and promotional materials
  • Printed publications and event materials
• Artwork created by participants may also be photographed and shared.

4. Consent

• Consent for photography and media use is obtained at the time of booking or enrolment.
• For participants under 18 years, consent must be provided by a parent or guardian.
• Participation in classes is not conditional on consenting to media use.

5. Opt-Out Process

• Participants or parents or guardians may opt out of photography and media use at any time.
• Opt-out requests must be submitted in writing to Artz Academy.
• Artz Academy will take reasonable steps to ensure individuals who have opted out are not included in media content.

6. Storage and Security

• All images and media are stored securely and accessed only by authorised personnel.
• Media will not be sold or shared with third parties without consent unless required by law.

7. Identification of Participants

• Artz Academy will not publish full names or identifying personal information of participants without additional consent.
• Care will be taken to protect the identity and privacy of all participants, particularly minors.

8. Withdrawal of Consent

• Consent may be withdrawn at any time by contacting Artz Academy in writing.
• Artz Academy will remove images from future use where reasonably practicable.
• Removal from previously published materials may not always be possible.

9. Policy Acknowledgement

By enrolling in Artz Academy classes, participants or their parent or guardian acknowledge and agree to this Photography and Media Consent Policy.

Program and Term Policy

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1. Purpose

This policy outlines the structure, expectations, and terms relating to enrolment in Artz Academy programs, including term-based classes, workshops, and ongoing sessions.

2. Program Structure

• Artz Academy offers a range of programs including:
  • Term-based classes
  • Casual classes and workshops
  • Special events and holiday programs
• Each program is designed with clear learning outcomes appropriate to the age group and skill level.

3. Term Duration

• Term programs typically run in line with Queensland school terms unless otherwise specified.
• Standard terms may run for approximately 8 to 10 weeks.
• Program dates and schedules are confirmed prior to enrolment.

4. Enrolment Commitment

• Term enrolments require commitment for the full duration of the program.
• A place in a term program is reserved exclusively for the enrolled participant.
• Fees apply for the full term regardless of attendance.

5. Casual Attendance

• Casual attendance may be offered for selected classes where capacity allows.
• Casual participants are not guaranteed ongoing placement in a program.
• Priority is given to term-enrolled participants.

6. Program Progression

• Programs may be structured across beginner, intermediate, and advanced levels.
• Progression is based on skill development, confidence, and instructor recommendation.
• Participants may be guided into suitable programs to support their creative growth.

7. Class Content and Changes

• Artz Academy reserves the right to adjust class content, materials, and delivery to suit participant needs, group dynamics, or unforeseen circumstances.
• Substitutions of instructors or minor scheduling changes may occur where required.

8. Missed Classes within a Term

• Missed classes are not refundable or transferable.
• Make-up sessions are not guaranteed and are offered at the discretion of Artz Academy.

9. Program Cancellations or Changes

• Artz Academy reserves the right to cancel, reschedule, or combine classes due to:
  • Low enrolment numbers
  • Instructor availability
  • Venue or operational requirements
• Participants will be notified and offered alternative options where possible.

10. Introductory Offers and Promotions

• Introductory pricing or promotional offers apply only to the specified program or term.
• Ongoing enrolments will revert to standard pricing unless otherwise stated.

11. Participant Expectations

• Participants are expected to attend regularly and engage respectfully in all sessions.
• Consistent attendance supports skill development and group learning outcomes.

12. Policy Acknowledgement

By enrolling in an Artz Academy program, participants or their parent or guardian acknowledge and agree to this Program and Term Policy.

Instructor and Staff Policy

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1. Purpose

This policy outlines the expectations, responsibilities, and standards of conduct for all instructors, staff, and contractors engaged by Artz Academy.

2. Employment and Engagement

• All instructors and staff must be appropriately qualified or experienced for the role they are engaged to perform.
• Contractors must operate in accordance with agreed terms and conditions of engagement.
• All staff working with children must hold a current Blue Card in accordance with Queensland legislation.

3. Professional Conduct

• Staff must behave in a professional, respectful, and inclusive manner at all times.
• Appropriate language, behaviour, and boundaries must be maintained, particularly when working with children and young people.
• Discrimination, harassment, or inappropriate conduct will not be tolerated.

4. Duty of Care

• Instructors and staff have a responsibility to ensure the safety and wellbeing of all participants.
• Participants must be supervised at all times during sessions.
• Any concerns regarding participant safety or wellbeing must be reported immediately.

5. Class Preparation and Delivery

• Instructors are responsible for planning and delivering structured, engaging, and age-appropriate sessions.
• Classes should align with Artz Academy’s creative, inclusive, and supportive approach.
• Materials and resources must be prepared in advance of each session.

6. Health and Safety Compliance

• Staff must follow all Work Health and Safety (WHS) procedures.
• Safe use of materials and equipment must be demonstrated and enforced.
• Hazards, incidents, and risks must be reported promptly.

7. Participant Management

• Instructors must manage participant behaviour in a calm, respectful, and consistent manner.
• Clear expectations should be communicated at the beginning of sessions.
• Any behavioural concerns should be documented and communicated to management where required.

8. Communication

• Staff must communicate clearly and professionally with participants, parents, and colleagues.
• Important information, incidents, or concerns must be reported in a timely manner.
• Confidential information must be handled appropriately.

9. Privacy and Confidentiality

• Staff must respect the privacy of all participants and their families.
• Personal information must not be shared without appropriate consent.
• Any records or data must be stored and handled securely.

10. Use of Studio Property and Materials

• Staff are responsible for the appropriate use and care of studio materials and equipment.
• Resources must be maintained, cleaned, and stored correctly after each session.
• Any damage or shortages must be reported.

11. Attendance and Reliability

• Staff are expected to arrive on time and be prepared for all scheduled sessions.
• Any absences or delays must be communicated as early as possible.
• Reliable attendance is essential to maintaining program quality.

12. Professional Development

• Staff are encouraged to engage in ongoing learning and development to improve their teaching practice.
• Artz Academy may provide opportunities for training or skill development where appropriate.

13. Breach of Policy

• Failure to comply with this policy may result in disciplinary action, including termination of engagement.
• Serious breaches may be escalated in accordance with legal and regulatory requirements.

14. Policy Acknowledgement

All instructors, staff, and contractors engaged by Artz Academy acknowledge and agree to comply with this Instructor and Staff Policy.

Inclusion and Accessibility Policy

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1. Purpose

This policy outlines Artz Academy’s commitment to providing an inclusive, accessible, and welcoming environment for all participants, including those with disabilities, additional needs, and diverse backgrounds, in accordance with Australian anti-discrimination legislation.

2. Commitment to Inclusion

• Artz Academy is committed to creating a safe, respectful, and inclusive space for all individuals.
• Participation is encouraged regardless of age, ability, gender, cultural background, or personal circumstances.
• Discrimination, harassment, or exclusionary behaviour will not be tolerated.

3. Accessibility

• Artz Academy will take reasonable steps to ensure programs are accessible to participants with varying needs.
• This may include adapting activities, materials, or teaching approaches where possible.
• Physical accessibility will be considered in the selection and use of venues.

4. Support for Participants with Additional Needs

• Participants or their parent or guardian are encouraged to disclose any support needs at the time of enrolment.
• Artz Academy will work collaboratively to understand and accommodate these needs where reasonably practicable.
• Additional support persons, carers, or aides are welcome where required.

5. NDIS Participation

• Artz Academy welcomes participants who are supported under the National Disability Insurance Scheme (NDIS).
• Services will be delivered in a way that supports participant goals, independence, and creative expression.
• Participants are responsible for confirming funding eligibility and arrangements.

6. Inclusive Teaching Practices

• Instructors will use flexible and inclusive teaching methods to support different learning styles and abilities.
• Activities will be adapted to ensure all participants can engage meaningfully.
• Respect for individual pace, expression, and creative ability is prioritised.

7. Communication

• Clear and respectful communication will be maintained with participants and their families.
• Information will be provided in an accessible format where possible.
• Feedback is encouraged to support continuous improvement in accessibility.

8. Cultural Respect

• Artz Academy respects and values cultural diversity.
• Programs will be delivered in a way that is culturally sensitive and inclusive.
• Participants are encouraged to express their cultural identity through their creative work.

9. Behaviour and Inclusion

• All participants are expected to contribute to a respectful and inclusive environment.
• Bullying, discrimination, or exclusionary behaviour will be addressed promptly.
• Ongoing behaviour that impacts the safety or wellbeing of others may result in removal from the program.

10. Continuous Improvement

• Artz Academy is committed to continually improving accessibility and inclusion practices.
• Feedback from participants, families, and the community will inform future program development.

11. Policy Acknowledgement

By enrolling in Artz Academy programs, participants or their parent or guardian acknowledge and agree to this Inclusion and Accessibility Policy.

Child Safety and Supervision Policy

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1. Purpose

This policy outlines Artz Academy’s commitment to providing a safe, supportive, and well-supervised environment for all children and young people participating in its programs, in accordance with Queensland child safety legislation and best practice standards.

2. Commitment to Child Safety

• Artz Academy is committed to the safety, wellbeing, and protection of all children and young people.
• All children have the right to feel safe, respected, and supported while participating in programs.
• Any form of harm, abuse, neglect, or exploitation will not be tolerated.

3. Blue Card Compliance

• All staff, instructors, and volunteers working with children must hold a current Blue Card.
• Blue Card status must be verified prior to engagement.
• Staff must comply with all obligations under the Working with Children (Risk Management and Screening) Act 2000 (Qld).

4. Supervision Requirements

• Children will be supervised at all times during classes and activities.
• Appropriate staff-to-participant ratios will be maintained based on age and activity type.
• Children must remain within designated studio areas unless authorised.

5. Drop-Off Procedures

• Parents or authorised guardians are responsible for ensuring children are safely dropped off at the studio.
• Children should not be left unattended prior to the scheduled start time.
• Responsibility transfers to Artz Academy staff once the session has commenced.

6. Pick-Up Procedures

• Children must be collected promptly at the end of the session.
• Only authorised parents or guardians may collect children unless prior arrangements have been made.
• Identification may be requested where necessary.
• Late pick-up may incur additional supervision requirements.

7. Sign-In and Sign-Out

• A sign-in and sign-out process may be required for all children’s programs.
• Parents or guardians must ensure accurate contact details are provided.
• Attendance records will be maintained for safety and emergency purposes.

8. Behaviour and Safe Environment

• Children are expected to behave in a respectful and safe manner.
• Bullying, unsafe behaviour, or actions that place others at risk will not be tolerated.
• Instructors will manage behaviour in a supportive and appropriate manner.

9. Communication with Children

• Staff must communicate with children in a respectful, appropriate, and professional manner.
• Physical contact should be limited and appropriate to the situation (for example, guiding hand positioning where necessary).
• One-on-one interactions should be conducted in open and visible environments where possible.

10. Reporting Concerns

• Any concerns regarding a child’s safety or wellbeing must be reported immediately to management.
• Staff must follow appropriate reporting procedures in line with Queensland child protection requirements.
• Confidentiality must be maintained in all reporting matters.

11. Emergency Procedures

• Emergency contact details must be provided for all children.
• In the event of an emergency, appropriate action will be taken, including contacting emergency services if required.
• Parents or guardians will be notified as soon as practicable.

12. Working with Parents and Guardians

• Artz Academy will maintain open communication with parents and guardians regarding participant wellbeing.
• Parents are encouraged to share any relevant information that may impact a child’s participation or safety.

13. Breach of Policy

• Any breach of this policy by staff, volunteers, or participants will be taken seriously.
• Appropriate action will be taken, which may include removal from the program or termination of engagement.

14. Policy Acknowledgement

By enrolling a child in Artz Academy programs, parents or guardians acknowledge and agree to this Child Safety and Supervision Policy.

Attendance and Participation Policy

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1. Purpose

This policy outlines the expectations for attendance, punctuality, and active participation in all Artz Academy classes, workshops, and programs.

2. Attendance Expectations

• Participants are expected to attend all scheduled sessions for which they are enrolled.
• Regular attendance supports skill development and continuity of learning.
• Term-enrolled participants are expected to attend consistently across the full program.

3. Punctuality

• Participants should arrive on time for all sessions.
• Late arrivals may miss important instructions and setup activities.
• Classes will commence and conclude at the scheduled times and will not be extended for late arrivals.

4. Absences

• Participants or their parent or guardian should notify Artz Academy as soon as possible if they are unable to attend a session.
• Absences do not qualify for refunds, credits, or make-up sessions unless otherwise stated in the Payment, Refund and Cancellation Policy.

5. Early Departure

• Participants leaving a session early must notify the instructor where possible.
• For participants under 18 years, early collection must follow approved pick-up procedures.
• No adjustments to fees apply for early departure.

6. Participation Expectations

• Participants are expected to actively engage in class activities to the best of their ability.
• Respect for instructors, peers, and the creative process is required at all times.
• Participants should follow instructions and contribute to a positive studio environment.

7. Behaviour Impacting Participation

• Behaviour that disrupts the learning environment or affects the safety and wellbeing of others may result in intervention by the instructor.
• Ongoing disruptive behaviour may lead to removal from the session or program.

8. Communication

• Artz Academy encourages open communication regarding attendance or participation concerns.
• Participants and parents or guardians are encouraged to advise of any circumstances that may impact attendance or engagement.

9. Monitoring Attendance

• Attendance may be recorded for all sessions.
• Records are maintained for safety, communication, and program management purposes.

10. Policy Acknowledgement

By enrolling in Artz Academy programs, participants or their parent or guardian acknowledge and agree to comply with this Attendance and Participation Policy.

Code of Conduct (Studio Behaviour)

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1. Purpose

This policy outlines the expected standards of behaviour for all participants attending Artz Academy classes, workshops, and programs to ensure a safe, respectful, and positive creative environment.

2. Respectful Behaviour

• All participants must treat instructors, staff, and fellow participants with respect and courtesy.
• Inclusive and supportive behaviour is expected at all times.
• Discrimination, harassment, or offensive behaviour will not be tolerated.

3. Safe Conduct

• Participants must follow all safety instructions provided by instructors.
• Unsafe behaviour, including misuse of materials or equipment, is not permitted.
• Actions that place others at risk will be addressed immediately.

4. Anti-Bullying

• Bullying, intimidation, or exclusionary behaviour is strictly prohibited.
• This includes verbal, physical, and social behaviours that negatively impact others.
• Any concerns will be addressed promptly and appropriately.

5. Respect for the Studio Environment

• Participants must respect the studio space, equipment, and materials.
• Workspaces should be kept clean and organised.
• Artwork, tools, and resources must be handled with care.

6. Following Instructions

• Participants are expected to listen to and follow instructions provided by instructors.
• Cooperation during activities supports a positive and productive learning environment.

7. Appropriate Language and Communication

• Participants must use appropriate language at all times.
• Communication should be respectful and constructive.
• Disruptive or inappropriate language will not be accepted.

8. Personal Responsibility

• Participants are responsible for their own behaviour and actions.
• Personal belongings must be managed responsibly.
• Participants should contribute positively to the group environment.

9. Managing Behaviour

• Instructors will address inappropriate behaviour in a calm and respectful manner.
• Strategies may include verbal reminders, redirection, or discussion with the participant.
• For participants under 18 years, parents or guardians may be contacted if behaviour concerns arise.

10. Ongoing or Serious Behaviour Concerns

• Continued or serious breaches of this Code of Conduct may result in removal from a session or program.
• No refunds will be provided where removal is due to behaviour.

11. Policy Acknowledgement

By attending Artz Academy classes, participants or their parent or guardian acknowledge and agree to comply with this Code of Conduct.

Liability Waiver and Risk Acknowledgement

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1. Purpose

This policy outlines the acknowledgement of risks associated with participation in Artz Academy classes, workshops, and programs, and defines the responsibilities of participants and the limitations of liability in accordance with Australian law.

2. Acknowledgement of Risk

• Participants acknowledge that involvement in art activities may involve inherent risks, including but not limited to:
  • Use of art materials and tools
  • Minor cuts, spills, or accidents
  • Slips, trips, and falls within the studio environment
• By participating, individuals accept these risks as part of the activity.

3. Agreement to Follow Instructions

• Participants agree to follow all instructions provided by instructors and staff.
• Participants must use materials and equipment only as directed.
• Failure to follow instructions may increase risk and may result in removal from the session.

4. Health and Medical Responsibility

• Participants or their parent or guardian are responsible for disclosing any relevant medical conditions, allergies, or additional needs prior to participation.
• Participants are responsible for managing their own medical requirements, including bringing necessary medication.

5. Limitation of Liability

• To the extent permitted by law, Artz Academy is not liable for:
  • Personal injury, loss, or damage sustained during participation where reasonable care has been taken
  • Loss, theft, or damage to personal property
• Nothing in this policy excludes rights under Australian Consumer Law.

6. Parent or Guardian Consent (Minors)

• For participants under 18 years, a parent or guardian must provide consent for participation.
• The parent or guardian acknowledges the risks outlined in this policy on behalf of the child.
• The parent or guardian agrees that the child will comply with all instructions and policies.

7. Photography and Media

• Participation may involve being photographed or filmed in accordance with the Artz Academy Photography and Media Consent Policy.
• Separate consent arrangements apply.

8. Emergency Medical Treatment

• In the event of an injury or medical emergency, participants or their parent or guardian authorise Artz Academy to seek appropriate medical assistance where required.
• Any associated costs remain the responsibility of the participant or parent or guardian.

9. Release and Indemnity

• Participants agree, to the extent permitted by law, to release Artz Academy from liability arising from participation, except where caused by negligence.
• Participants agree to indemnify Artz Academy against any claims arising from their failure to follow instructions or comply with policies.

10. Policy Acknowledgement

By enrolling in or attending Artz Academy classes, participants or their parent or guardian acknowledge that they have read, understood, and agree to this Liability Waiver and Risk Acknowledgement Policy.

Privacy Policy

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Last Updated: 12 April 2026

Artz Academy (ABN: 20 233 157 496) (“we”, “our”, or “us”) is committed to protecting your privacy. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information.

If you have any questions or concerns, please contact us at:
Email: info@artz.au

1. What Personal Information We Collect

We may collect the following types of personal information:

• Name
• Date of birth
• Email address
• Phone number
• Postal address
• Emergency contact information
• NDIS number (where applicable)
• Billing and payment details
• Photographs or videos (with consent)
• Any other information you voluntarily provide (for example through forms, enquiries, or enrolments)

We may also collect sensitive information when relevant to program delivery, including medical or access requirements, with your consent.

2. How We Collect Your Information

We collect personal information in a number of ways, including when you:

• Enrol in a class, program, or event
• Make a booking via our website
• Communicate with us via email, phone, or social media
• Register through Eventbrite or other booking platforms
• Submit an enquiry through our website or social channels
• Sign up for newsletters or updates

3. Why We Collect Personal Information

We collect your information so that we can:

• Deliver art classes, events, and programs
• Support NDIS participant engagement and reporting
• Respond to enquiries and provide customer support
• Process payments and issue receipts
• Promote upcoming events or programs (with your consent)
• Meet our legal, insurance, and child safety obligations
• Improve the quality of our services and user experience

4. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose personal information:

• To staff, contractors, or partners where required to deliver services
• To NDIS providers or coordinators with your consent
• To third-party service providers such as payment processors and booking platforms
• Where required by law or to comply with legal obligations
• In the event of an emergency to appropriate health or safety authorities

5. Storage and Security

• Personal information is stored electronically on secure systems and, where necessary, in hard copy.
• We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

6. Access and Correction

• You have the right to request access to the personal information we hold about you.
• You may request corrections if your information is inaccurate, incomplete, or out of date.
• Requests can be made by contacting us at info@artz.au.

7. Website and Cookies

When you visit our website, we may collect anonymous usage data including:

• IP address
• Browser type
• Device information
• Pages visited

We may use cookies and third-party tools such as Google Analytics to improve user experience. You can disable cookies through your browser settings.

8. Third-Party Links

• Our website may contain links to third-party websites.
• We are not responsible for the privacy practices or content of those websites.

9. Children and Young People

• We collect information from or about children only with the consent of a parent, guardian, or authorised representative.
• This is in line with our commitment to child safety and relevant legislation.

10. Complaints and Contact

• If you have a complaint or concern about how we handle your personal information, please contact us at info@artz.au.
• We aim to respond within 24 to 48 hours.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au