Last Updated: 30 June 2025
Artz Academy (ABN: 20 233 157 496) (“we”, “our”, or “us”) is committed to protecting your privacy. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information.
If you have any questions or concerns, please contact us at:
Email us: in**@**tz.au
1. What Personal Information We Collect
We may collect the following types of personal information:
- Name
- Date of birth
- Email address
- Phone number
- Postal address
- Emergency contact information
- NDIS number (where applicable)
- Billing and payment details
- Photographs or videos (with consent)
- Any other information you voluntarily provide (e.g. through forms, enquiries, or enrolments)
We may also collect sensitive information when relevant to program delivery, including medical or access requirements, with your consent.
2. How We Collect Your Information
We collect personal information in a number of ways, including when you:
- Enrol in a class, program or event
- Make a booking via our website
- Communicate with us via email, phone, or social media
- Register through Eventbrite or other booking platforms
- Submit an enquiry through our website or social channels
- Sign up for newsletters or updates
3. Why We Collect Personal Information
We collect your information so that we can:
- Deliver art classes, events, and programs
- Support NDIS participant engagement and reporting
- Respond to enquiries and provide customer support
- Process payments and issue receipts
- Promote upcoming events or programs (with your permission)
- Meet our legal, insurance and child safety obligations
- Improve the quality of our services and user experience
4. Disclosure of Your Information
We will not sell or rent your personal information. We may disclose personal information:
- To our staff, contractors, or partners (where required to deliver services)
- To NDIS providers or coordinators (with consent)
- To third-party service providers (e.g. payment processors, booking platforms)
- When required by law, or to comply with legal obligations
- In the event of an emergency to appropriate health or safety authorities
5. Storage and Security
We store personal information electronically on secure systems and, where necessary, in hard copy. We take reasonable steps to ensure your information is protected from misuse, interference, loss, unauthorised access, modification or disclosure.
6. Access and Correction
You have the right to request access to personal information we hold about you and to request corrections if you believe it is inaccurate or out of date.
To do so, please contact us at in**@**tz.au.
7. Website and Cookies
When you visit our website, we may collect anonymous usage data including:
- IP address
- Browser type
- Device information
- Pages visited
We may use cookies and third-party tools (e.g. Google Analytics) to improve the user experience. You can disable cookies in your browser settings.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.
9. Children and Young People
We collect information from or about children only with the consent of a parent, guardian, or support coordinator, in line with our commitment to child safety and inclusion.
10. Complaints and Contact
If you have a complaint or concern about how we handle your personal information, please contact us:
Email us on: in**@**tz.au
We aim to respond within 24-48 hours.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au